Last updated: September 2026

1. About These Terms

These Terms of Service govern your use of the Access Solutions Care website and the NDIS support services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

2. Our Services

Access Solutions Care is a registered NDIS provider offering a range of support services to individuals with disability. Our services are delivered in accordance with the NDIS Practice Standards and the NDIS Code of Conduct. We reserve the right to modify, suspend, or discontinue any service with reasonable notice.

3. Participant Responsibilities

As a participant, you agree to:

Provide accurate and complete information about your needs and circumstances
Treat our support workers with respect and dignity
Notify us of any changes to your NDIS plan, contact details, or support requirements
Adhere to agreed support schedules or provide reasonable cancellation notice
Comply with our reasonable health and safety policies during service delivery

4. Service Agreements

All NDIS support services are delivered under a formal Service Agreement that outlines the specific supports, schedule, pricing, and terms applicable to each participant. The Service Agreement takes precedence over these general terms where applicable.

5. Fees & Billing

Our fees are charged in accordance with the NDIS Price Guide and any applicable NDIS pricing arrangements. We process claims directly through the NDIS portal for plan-managed and NDIA-managed participants. Self-managed participants will receive invoices payable within 14 days.

6. Cancellations & Notice

We require a minimum of 24 hours' notice for cancellation of scheduled support sessions. Late cancellations or non-attendance may be charged in accordance with NDIS guidelines. We will provide reasonable notice of any changes to scheduled support.

7. Privacy & Confidentiality

We collect, use, and protect your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). All participant information is stored securely and only shared with your consent or as required by law.

8. Complaints & Feedback

We work to resolve any concerns promptly and fairly. If you have a complaint, please contact us directly. You may also contact the NDIS Quality and Safeguards Commission at any time.

9. Limitation of Liability

To the maximum extent permitted by law, Access Solutions Care's liability for any claim arising from these terms or our services is limited to the value of the services provided. We are not liable for indirect or consequential damages.

10. Changes to Terms

We may update these terms from time to time. Changes will be posted on our website and communicated to active participants. Continued use of our services after changes constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: info@accesssolutionscare.com.au
Phone: 0435 835 003
Location: Hillside, VIC, 3037