Last updated: September 2026

1. Introduction

Access Solutions Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our NDIS support services.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Privacy and confidentiality requirements.

2. Information We Collect

We may collect the following types of personal information:

Identity information: Name, date of birth, NDIS participant number, and contact details
Support information: Disability details, support needs, goals, health information, and care plans
Family & emergency contact information: Names and contact details of family members, carers, or emergency contacts
Financial information: NDIS plan details, funding arrangements, and billing information
Website usage data: IP address, browser type, pages visited, and time spent on our website

3. How We Collect Information

We collect information through:

Direct interactions: When you contact us, complete forms, or engage our services
Service delivery: During assessments, support sessions, and progress reviews
Website: Through contact forms, enquiry submissions, and automated analytics
Third parties: With your consent, from your NDIS planner, support coordinator, or health professionals

4. How We Use Your Information

We use your personal information to:

Deliver, coordinate, and manage your NDIS support services
Communicate with you about your support, schedule, and progress
Process NDIS claims and manage billing
Comply with NDIS reporting and quality assurance requirements
Improve our services and respond to your feedback
Meet our legal and regulatory obligations

5. Information Sharing & Disclosure

We will only share your personal information:

With your consent
With the NDIS Quality and Safeguards Commission as required
With your NDIS planner, support coordinator, or treating health professionals (with your consent)
If required by law or to protect your vital interests

We do not sell, trade, or rent your personal information to third parties.

6. Data Storage & Security

We store your information securely using industry-standard measures including encryption, access controls, and secure servers. We retain your information only as long as necessary to provide services and meet legal obligations. When no longer required, information is securely destroyed or de-identified.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information (subject to legal requirements)
Withdraw consent for certain uses of your information
Lodge a complaint about our handling of your information

8. Website Cookies & Analytics

Our website may use cookies to improve your browsing experience. You can control cookie preferences through your browser settings. We use analytics to understand website usage patterns-this data is aggregated and does not identify individual users.

9. Complaints

If you believe we have breached your privacy, please contact us immediately. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@accesssolutionscare.com.au
Phone: 0435 835 003
Location: Privacy Officer, Access Solutions Care, Hillside, VIC, 3037