Got questions? We have answers.

Call 0435 835 003, email info@accesssolutionscare.com.au, or submit a referral. We will talk through your goals, location, funding, and support needs before recommending the next step.

No. You can contact us before your plan is active. If you already have a plan, we can help you understand which supports may be suitable.

No. Enquiries are free. If you decide to start support, we explain service agreements, pricing, and NDIS claiming before anything begins.

Timing depends on your location, support needs, worker availability, and required checks. We will give you a clear timeframe after the intake conversation.

The National Disability Insurance Scheme funds eligible Australians with permanent and significant disability to access reasonable and necessary supports.

You can apply through the NDIA. Evidence from doctors, allied health professionals, and other supports may be needed. We can point you toward the right starting information.

Your plan may include Core, Capacity Building, and Capital budgets. The supports you can use depend on your goals, plan wording, and funding categories.

A Support Coordinator helps you understand and use your plan, connect with providers, and solve service issues. Not every participant has Support Coordination funded.

Plan-managed participants use a plan manager to pay providers. Self-managed participants pay providers directly and claim from the NDIS themselves.

We provide daily living support, personal activities, transport, community participation, household tasks, accommodation supports, SDA, SIL, and Support Coordination.

Yes. Office hours are Monday to Friday, but participant support can be arranged outside standard hours, including 24/7 support where appropriate.

Yes. Many participants use more than one Access Solutions Care service so their supports stay coordinated.

We focus on Melbourne's north-west, including Hillside, Caroline Springs, Taylors Lakes, Melton, Werribee, Point Cook and surrounding suburbs.

Yes. Workers complete relevant screening and onboarding before providing support, including NDIS Worker Screening where required.

Yes. We match workers carefully and listen to your preferences. If a match does not feel right, we review it with you.

We aim to introduce backup workers so support can continue with someone familiar when your regular worker is away.

Yes. Our team includes culturally diverse and bilingual workers. Availability depends on your area and support schedule.

We claim according to your service agreement and the current NDIS Pricing Arrangements. You receive clear records of supports delivered.

NDIS price limits set the maximum amount providers can charge for many supports. We follow the relevant NDIS pricing rules.

We do not replace a plan manager, but we can work with your plan manager and provide the information they need for invoices and service bookings.

Contact us when your plan, goals, schedule, or support needs change. We will review the agreement with you before making updates.